Zumeira Return & Refund Policy
At Zumeira, we want you to love your purchase. If you are not completely satisfied, please review our policy below.
1. Eligibility for Returns
- Returns are accepted within 14 days from the delivery date.
- Items must be unused, unwashed, and in original condition with all tags and packaging intact.
- Customized or personalized dresses are not eligible for returns unless defective.
2. Non-Returnable Items
- Sale or clearance items.
- Items damaged due to misuse, alteration, or improper care.
3. How to Initiate a Return
- Contact our customer support team to request a return.
- Provide your order number, item details, and reason for return.
- Follow the instructions to send the item back.
4. Refund Process
- Once the returned item is received and inspected, you will be notified about refund approval.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to a defective or incorrect item.
5. Exchange Policy
- Exchanges are available for dresses of the same value.
- Specify the desired size or color when requesting an exchange.
6. Defective or Incorrect Items
- If you receive a defective or incorrect item, contact us immediately.
- We will provide a replacement or full refund, including any shipping charges.
7. Customer Support
For any questions regarding returns, refunds, or exchanges, contact Zumeira Customer Support at support@zumeira.com.